Privacy Policy

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.

• Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Privacy Policy) refers to Coastline Holidays Pvt Ltd, Coastline Holidays (P) Ltd Opp : Kairali Appartments, Panampilly Nagar Cochin 682036 , Kerala , South India.

• Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

• Country refers to: Kerala, India.

• Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.

• Personal Data (or “Personal Information”) is any information that relates to an identified or identifiable individual. We use “Personal Data” and “Personal Information” interchangeably unless a law uses a specific term.

• Service refers to the Website.

• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

• Website refers to Coastline Holidays, accessible from https://coastlineholidays.com/.

• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address

• First name and last name

• Phone number

• Address, State, Province, ZIP/Postal code, City

Usage Data

Usage Data is collected automatically when using the Service. It may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device’s unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers, and other diagnostic data. We may also collect information that Your browser sends whenever You visit Our Service.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies We use include beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

• Cookies or Browser Cookies: A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service.

• Web Beacons: Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics.

Where required by law, we use non-essential cookies (such as analytics, advertising, and remarketing cookies) only with Your consent. You can withdraw or change Your consent at any time.

We use both Session and Persistent Cookies for the purposes set out below:

• Necessary / Essential Cookies (Session Cookies)

  • Purpose: Essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts.

• Cookies Policy / Notice Acceptance Cookies (Persistent Cookies)

  • Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

• Functionality Cookies (Persistent Cookies)

  • Purpose: Allow Us to remember choices You make when You use the Website, such as remembering your login details or language preference, providing a more personal experience.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service: Including monitoring the usage of our Service.

• To manage Your Account: To manage Your registration as a user of the Service.

• For the performance of a contract: The development, compliance, and undertaking of the purchase contract for products, items, or services You have purchased.

• To contact You: By email, telephone calls, SMS, or other equivalent forms of electronic communication regarding updates or informative communications related to functionalities, products, or contracted services.

• To provide You with news and offers: General information about other goods, services, and events similar to those you have already purchased or inquired about, unless You have opted out.

• To manage Your requests: To attend and manage Your requests to Us.

• For business transfers: To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets.

• For other purposes: Such as data analysis, identifying usage trends, determining the effectiveness of promotional campaigns, and evaluating and improving our Service.

Sharing Your Personal Data

We may share Your Personal Data in the following situations:

• With Service Providers: To monitor and analyze the use of our Service or to contact You.

• For business transfers: During negotiations of any merger, sale of Company assets, financing, or acquisition.

• With Affiliates: We will require those affiliates to honor this Privacy Policy.

• With business partners: To offer You certain products, services, or promotions.

• With other users: If You share Personal Data or interact in public areas.

• With Your consent: We may disclose Your Personal Data for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Account Information

• User Accounts: Retained for the duration of your account relationship plus up to 24 months after account closure.

Customer Support Data

• Support tickets: Up to 24 months from the date of ticket closure.

• Chat transcripts: Up to 24 months for quality assurance.

Usage Data

• Website analytics & Server logs: Up to 24 months for security monitoring, analyzing trends, and troubleshooting.

When retention periods expire, We securely delete or anonymize Personal Data.

Transfer of Your Personal Data

Your information is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. This means information may be transferred to computers located outside of Your state, province, or country. The Company will take all steps reasonably necessary to ensure that Your data is treated securely.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You. You may update, amend, or delete Your information at any time by signing in to Your Account or by contacting Us directly. Please note that We may need to retain certain information when we have a legal obligation to do so.

Disclosure of Your Personal Data

• Business Transactions: If the Company is involved in a merger, acquisition, or asset sale, Your Personal Data may be transferred.

• Law enforcement: Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities.

• Other legal requirements: To comply with a legal obligation, protect and defend the rights or property of the Company, prevent wrongdoing, or protect personal safety.

Security of Your Personal Data

While We strive to use commercially reasonable means to protect Your Personal Data, remember that no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee its absolute security.

Detailed Information on the Processing of Your Personal Data

Usage, Performance and Miscellaneous

We may use third-party Service Providers to maintain and improve our Service.

Google Places Google Places is a service operated by Google that returns information about places using HTTP requests. The Google Places service may collect information from You and from Your Device for security purposes. The information gathered by Google Places is held in accordance with Google’s Privacy Policy.

Children’s Privacy

Our Service does not address anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

• By email: tours@coastlineholidays.com

• By visiting this page on our website: https://coastlineholidays.com/contact-us/

• By phone: +91 9446544001